Frequently Asked Questions
There are 2 chain lengths:
- Standard Chains are 47 cm long (Without eagle hook and Wheel)
- Long Chains are 70 cm long (Without eagle hook and Wheel)
Below is the size chart showing bracelet's inner circumference. We recommend you to use a measuring tape to measure the circumference of your wrist and find the best fit bracelet using the size chart below. Your palm size should be considered when selecting bracelet size. Actual bracelet size might vary slightly due to unique differences in leather.
goro’s recommend customers to purchase a smaller leather bracelet where the wrist will barely go through. Try using soap or grease to push the leather bracelet through your wrist. It is something to be worn permanently over many years, where you can enjoy the aging of the leather.
Many of our customers ask how should they look after their goro’s. In general we recommend you not to do anything! Goro Takahashi recommended his customers to enjoy the aging of their silver and gold pieces. The changing of the color is called sulfurization. You will see the silver darken while some gold items shine in purple.
If you really want to clean your goro's item, you can use a silver wipe to polish it gently.
Some of the products on our website are labeled Old Design and New Design. The Old Design is considered the design from the previous mold. In terms of the feathers as an example, the Old design tend to have a narrower chain hole. If you were going to attach it to a Large Cornered Chain, Large Round Chain or Small Round Chain, it will not go through the Old designed feather chain hole. So you would have to go with the Small Cornered Chain or Leather Cable. On the other hand the New Design is the latest mold used, which will have a wider chain hole and all chains will go through this designed feather.
DELTAone is the largest retailer of goro’s Accessories from Japan, which is headquartered in Harajuku. We deliver ONLY genuine goro’s products with the largest variety from different generations. All of goro’s items sold at DELTAone are authentic.
We are also the largest market place buying and selling goro's globally offering at true fair market value.
DELTAone Hong Kong is the first global branch of DELTAone.
DELTAone Hong Kong is a branch of DELTAone Japan. At DELTAone Hong Kong, we deliver our products domestically in Hong Kong and globally to serve goro’s fans around the world.
DELTAone Hong Kong will continue to deliver a reliable and valuable service for our customers.
Our retail store is located in Shop No. 66, G/F, Mira Place 2, 118-130 Nathan Road, Hong Kong, and you can find our online store on our website.
DELTAone is the leading reseller for goro's with the best buyback price in the industry. This is because we have multiple stores in Japan and also in Hong Kong, and also many customers purchasing online from us. We are the largest seller of goro's therefore have the best and accurate prices in this market. Buyback service is now available in our Hong Kong's retail store. To apply for a buyback service, please contact us via our support channel on our website. For more details, please visit our buyback page.
We provide free setup consultation services at our physical store and online store. Please feel free to visit us at the store or contact us on our website. For details on goro’s setup, see our goro’s setup page.
The eligible countries for international shipping are listed on the checkout page, under Country/region.
All goro's products are certified by our experts as a 100% authentic. We have experts with more than 10 years of experience in authenticating goro's and because of our credibility in the market we have largest collection of most rare handmade goro's items in our stock. Customers trust our authentication skills and our ability to value the items precisely.
We are constantly working to making it easy to purchase goro's from us. Customers can either visit our store in Tsim Sha Tsui, Hong Kong which is open 7 days a week. Or else simply go to our website.
Due to the nature of the product being pre-owned or used, we wil not accept any exchange or refund after placing an order unless there is a substantial quality issue. If there is a substantial quality issue, our products are eligible for return or exchange up to 5 calendar days after receipt of product. For more details please find our return policy.
Currently, we offer payments with Credit Card (VISA/Mastercard/American Express/JCB), Google Pay, Apple Pay, Paypal, Shop Pay, Alipay, WeChat Pay, UnionPay.
For our customers in Hong Kong, your product(s) will be shipped out within 2 to 4 days after the payment is received. For more details, please check the shipping service.
We provide global shipping for our customers based outside of Hong Kong. your product(s) will be shipped out within 2 to 4 days after the payment is received.
For more details, please check the shipping service.
①Local delivery within Hong Kong incurs a fee of 50 HKD. We currently offer free delivery for orders over 2,000 HKD.
②International delivery fees depend on order value.
- Over 15,000 HKD: Free shipping
- Between 2,000 HKD and 15,000 HKD: 400 HKD
- Under 2,000 HKD: 150 HKD
Yes, we have remarks for UPS international shipping. Please make sure to read the remarks on the Shipping Policy before making an order with DELTAone Hong Kong.
After your shipment is out for delivery, we will send you the tracking number to your email.
For international shipments, the import duty will be paid by you. Once the parcel is imported into your country, the courier will notify you to settle the duty to clear the items through customs. The duty will vary depending on your country of residence, so please check the necessary duties on your own.
Yes. If you would like us to deliver your items to EF lockers, please enter the locker code and address at the checkout page. You can check this information on the SF Express website.
Yes, shipment insurance will be arranged by us. We will use insurance provided by SF Express for local Hong Kong shipments and Parcel Pro for overseas shipments based on the value of the parcel.
No. We are required to write down the actual cost of the item(s) on the parcel to make sure that it will be fully insured by delivery vendors. Also, we cannot label your order as a gift item.
Yes, we accept international bank transfers. Once you add the item to your shipping card, you can choose “Bank Transfer (International)” as your payment method. You will be prompted to enter the bank information.
All bank charges are borne by the customer, which includes local, intermediary, and overseas bank charges. We recommend using Wise (TransferWise), a money transfer service, for customers living outside Hong Kong. TransferWise can significantly reduce fees for international bank transfers.
Yes. As a prestige VIP member of DELTAone Hong Kong, you can enjoy special offers and discounts. You will also be entitled to have instant access to the latest arrivals of rare goro's items.
For more details, please check the VIP page.
To qualify for a VIP membership, you must purchase a total of 400,000 HKD worth of goro's products from DELTAone.
The perks of becoming a VIP:
1. 5% discount on your future purchases
2. Free delivery for customers in Hong Kong
3. We will search for your desired item across multiple stores
Disclaimer: VIP discounts do not apply to specially made items such as Eagles and All Gold items. For more information about these exclusions, please consult our staff.
Yes, 100% of goro’s items sold at DELTAone Hong Kong are certified authentic. The majority of our products are sourced from Japan, except for those we bought back from our customers in Hong Kong. Our buyers at DELTAone have many years of experience and knowledge in handling goro’s items.
DELTAone stands behind the authenticity guarantee and offers a full refund on any goro's products not found to be completely authentic.
Yes, a guarantee card is issued for the items sold at DELTAone. (Note: There are some exceptions depending on the product)
If the item is later identified to be fake at other goro’s retailers, we will refund the full amount to our customers. Please contact us at support@deltaone.com.hk
The product name, weight, and item code information will be indicated on the guarantee card.
The full refund policy will not be applicable to customers who have lost their guarantee card. We will not re-issue the guarantee card due to loss or theft. Please keep your guarantee card safe with the product.
Please find the sample image of the guarantee card on the Guarantee Card page.
You can contact us via the following channels:
1. Whatsapp: +852-9017-6255
2. Facebook Messenger: http://m.me/DELTAoneHK
3. Instagram: https://www.instagram.com/deltaone_hk/
4. Email: support@deltaone.com.hk
5. Online Chat on Website: https://www.deltaone.com.hk/
We provide both English and Chinese support for our customers.
Our customer support is available from 12:30 PM to 8:30 PM (HKT). Please note that we may have slower response times during weekends and holidays.