Return Policy

At DELTAone, YOU CAN BE ASSURED OF ONLY GENUINE GORO’S ITEMS

In the unlikely event that you purchase a non-genuine goro’s item from us, we will give you a full refund. Please read our returns policy carefully before making a purchase.

General Return Policy

Customers should note that many of our products are pre-owned or used. We will not accept any exchange unless there is a substantial quality issue, such as the product being broken, bent, and/or torn. We will not accept returns of certain products including any discounted or on-sale products that are listed on our website and/or in our physical retail store. Our products are eligible for return or exchange up to 5 calendar days after receipt of product. If 5 days have passed since the receipt of the product, we regret that we cannot offer refunds or exchanges. To be eligible for a return, your item must be unused, unworn, unaltered and in the same condition at the time of purchase. It must also be returned in the original seal. To complete your return, we require a receipt or proof of purchase, and the product must be returned to us.

Refunds (if applicable)

To request a refund, customers will need to contact us via email at support@deltaone.com.hk or visit our physical store located in No. 66, G/F, Mira Place 2, 118-130 Nathan Road, Hong Kong, within 5 calendar days after the receipt or purchase of the product. Once the item is received and inspected, we will send you an email to notify you that we have received and inspected your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Exchanges (if applicable)

We only replace items that have a quality issue. However, customers should note that many of our products are pre-owned or used. We will not accept exchanges unless there is a substantial quality issue. If you wish to request an exchange, please send an email to support@deltaone.com.hk. We will tell you the address to mail the item to. Exchange requests can also be processed at our physical store located in No.66, G/F, Mira Place 2, 118-130 Nathan Road, Hong Kong.

Shipping Address (Return)

To return your product, first please email us at support@deltaone.com.hk . We will inform you of the mailing address to complete the return process via email. Alternatively return requests can be processed at our physical store located in No. 66, G/F, Mira Place 2, 118-130 Nathan Road, Hong Kong.