Standard Chains are 47 cm long (without Eagle Hook and Wheel). Long Chains measure 70 cm. Long Chains were originally designed for Cross Pendants, so we recommend pairing them with Cross Setups.

Our size chart shows the inner circumference of each bracelet. For the best fit, measure your wrist with a soft tape and account for your palm size when sliding the bracelet on and off.

Our honest recommendation is to do nothing. goro's silver is meant to age naturally through wear and sulfurization, developing the deep patina collectors value.

If you want a brighter finish, use a soft silver wipe gently. Avoid liquid cleaners and ultrasonic baths.

Old Design Feathers (pre-2004) have narrower pendant holes. New Design Feathers (post-2004) have wider holes compatible with all current goro's chains. The shape of the feather itself is also slightly refined in the New Design.

DELTAone is the largest retailer of goro's accessories from Japan, headquartered in Harajuku. We deliver 100% authentic goro's products to customers worldwide.

DELTAone Hong Kong is the Hong Kong branch of DELTAone International, serving customers in Hong Kong and across the globe.

Yes. Setup consultation is free both in store and online. Drop by our Tsim Sha Tsui store or message us on WhatsApp for a virtual setup session.

Eligible countries appear at checkout under Country / Region. If you don't see yours, contact us and we'll do our best to arrange shipping.

Every piece sold at DELTAone is 100% authentic. Each item is certified by goro's experts with more than 10 years of experience. We issue a guarantee card with every eligible item.

You can purchase in two ways:

• Visit our Tsim Sha Tsui store, open 7 days a week.
• Shop online at deltaone.com.hk.

All sales are final once the order is placed, except in cases of substantial quality issues. If a return is approved, it must be requested within 5 calendar days of receipt.

We accept all major credit cards, Google Pay, Apple Pay, PayPal, Shop Pay, Alipay, WeChat Pay, and UnionPay.

Yes. Please review our Shipping Policy for full UPS international shipping details, transit times, and country restrictions.

A tracking number is sent to your registered email once the parcel is dispatched. You can also track from your account page.

The customer is responsible for any import duties or taxes charged by the destination country. Rates vary, so please check with your local customs office before ordering.

Yes. Enter the locker code and address at checkout. Please verify locker availability on the SF Express website before placing the order.

Yes. SF Express covers all Hong Kong deliveries. Parcel Pro covers overseas shipments. Full coverage requires the actual order value on the invoice.

No. We must declare the actual product value to maintain full insurance coverage and comply with customs regulations.

Yes. All bank charges are borne by the customer. We recommend using Wise for lower transfer fees and better exchange rates.

Yes. Our VIP members enjoy special offers, exclusive discounts, and early access to rare and drawer items.

To qualify, customers must reach a cumulative spend of HKD 400,000 on goro's products at DELTAone.

• 5% discount on all future purchases.
• Free delivery within Hong Kong.
• Personalised item search across multiple goro's stores.

Yes. 100% of goro's items sold at DELTAone Hong Kong are certified authentic by our in-house experts.

Yes, a guarantee card is issued with every eligible sold item. Some exceptions apply for vintage or special items.

We offer a full refund if your DELTAone item is proven not authentic. Please contact support@deltaone.com.hk with details and we will assist immediately.

Each card lists the product name, weight, and item code.

Unfortunately, no. Guarantee cards cannot be re-issued, and the full authenticity refund policy does not apply without the original card.

Yes. Visit the Guarantee Card page on our website to view a sample.

You can reach us through any of the following channels:

• WhatsApp: +852 9017 6255
• Email: support@deltaone.com.hk
• Facebook Messenger
• Instagram Direct Message
• Live chat on this website

We provide customer service in English and Chinese (both Cantonese and Mandarin).

Our online support team is available from 12:30 PM to 8:30 PM (Hong Kong Time). Response times may be slower on weekends and public holidays.