Shipping Policy

Hong Kong Delivery:

For our customers in Hong Kong, products will be delivered to your registered address by SF Express (https://www.sf-express.com/hk/en/) within 7 to 14 days. We offer free delivery on orders over 2,000 HKD. Orders under 2,000 HKD are charged a delivery fee of 50 HKD.

You may also pick up your items at our store (Address: Shop G66, Mira Place 2, 118-130 Nathan Road, Tsim Sha Tsui, Hong Kong). If you choose the store pickup option, we won't charge you a delivery fee.

If you require special arrangements such as delivery to EF lockers, please contact us.

International Delivery:


We provide global shipping for customers living outside of Hong Kong. Items will be delivered either by DHL (http://www.dhl.com.hk/en/express.html) or UPS (https://www.ups.com/hk/en/Home.page) in 7 to 14 days.

 International delivery fees depend on order value.

- Over 15,000 HKD: Free shipping
- Between 2,000 HKD and 15,000 HKD: 400 HKD
- Under 2,000 HKD: 150 HKD

All orders, except orders under 2,000 HKD, will be covered by insurance from Parcel Pro.

General Remarks:

・Customs clearance will be handled by the customer for international shipping

・If you plan to order items containing gold, turquoise, and/or leather, please make sure that the material is not listed in your country’s import prohibition list. (Note: goro's uses 18 carat gold and 925 Silver)

・For international delivery, customers that choose international bank transfer as the payment method will bear all related costs. This includes bank transaction fees (local and overseas charges) and refunds (if applicable). Your products will be delivered to your registered address within 7 to 14 days from the date of payment receipt.

・We are required to write down the actual price of the item on the parcel for insurance purposes.

UPS Shipment Remarks:

・We take precautions to deliver products as discreetly as possible. However, unexpected incidents may occur. In these cases, incidents will be handled in accordance with UPS’ Terms & Conditions.

・To verify that your shipment was delivered, an adult’s signature will be required at the time of delivery. The courier may ask the recipient to present a personal identification document.

・In cases where the delivered item(s) is incorrect, damaged, missing, or stolen, it is your responsibility to report the incident, submit necessary documents, and keep the original packaging (i.e. parcel boxes, items, guarantee cards, bubble wrap, and labeling) until the insurance claim has been processed. This information will be sent to UPS for investigation. (Note: data and documents will be kept in accordance with DELTAone Hong Kong’s and UPS’ privacy policies).

・Insurance claim reimbursements from UPS typically take over 3 months to process.

DHL Shipment Remarks: 

・We take precautions in delivering your products as discreetly as possible, however, unexpected incidents may occur. In that case, the incidents will be handled in accordance with DHL’s Terms & Conditions.

・To verify that your shipment was delivered, a signature of the recipient will be required at the time of delivery. The courier may ask the recipient to present a personal identification document.

・In cases where the delivered item(s) is incorrect, damaged, missing, or stolen, it is your responsibility to report the incident, submit necessary documents, and keep the original packaging (i.e. parcel boxes, items, guarantee cards, bubble wrap, and labellings) that was delivered until the insurance claim is completed. This information will be transferred to DHL for investigation. (Note: Data and documents will be kept in accordance with DELTAone Hong Kong’s and DHL’s privacy policy.) 

・In case of an insurance claim, the reimbursements from DHL typically take over 3 months to be completed. 

General Notes:

Please note that all the deliveries shall be made on a best-effort basis. While DELTAone Hong Kong strives to deliver products by the expected delivery date, actual delivery may take longer in some cases.

Delivery may take longer due to:

  1. Bad weather
  2. Flight delays
  3. Political disruptions
  4. Delivery location
  5. Other uncontrollable events
  6. Customs clearance issues

We thank you for your understanding and cooperation in advance.