Shipping Policy

Hong Kong Delivery:

For our customers in Hong Kong, your product(s) will be delivered to your registered address by SF Express (https://www.sf-express.com/hk/en/) within 7 to 14 days. We offer a free delivery for orders over 2,000 HKD. For orders under 2,000 HKD, we will charge you a delivery fee of 50 HKD.

In addition, you can also choose to pick up your items at our store (Address: Shop G66, Mira Place 2, 118-130 Nathan Road, Tsim Sha Tsui, Hong Kong). If you choose the store pickup option, we won't charge you a delivery fee.

If you require special arrangements, such as sending your products to EF lockers, please feel free to contact us.

International Delivery:


We provide global shipping for our customers living outside of Hong Kong. Your product(s) will be delivered either by DHL (
http://www.dhl.com.hk/en/express.html) or UPS (https://www.ups.com/hk/en/Home.page) within 7 to 14 days.

 International delivery fees depend on order value.

- Over 15,000 HKD: Free shipping
- Between 2,000 HKD and 15,000 HKD: 400 HKD
- Under 2,000 HKD: 150 HKD

All orders, except orders under 2,000 HKD, will be covered by the insurance package from Parcel Pro. 

General Remarks:

・For international shipping, customs clearance will be handled by the customer.

・If you plan to order an item(s) with gold, turquoise, and/or leather, please make sure that the item is not listed under the Import Prohibition List of your country. (Note: goro's uses 18k gold)

・For international delivery, please be informed that those customers who chose Bank Transfer (International) as the payment method, the customer will bear all costs incurred. This includes the bank transaction fee (both local and overseas charges) for SWIFT Payment and refunds (if applicable). Your products will be delivered to your registered address within 7 to 14 days from the date of receipt of payment.

・We are required to write down the actual cost of the item(s) on the parcel, to make sure that it will be fully insured by the delivery vendors.

UPS Shipment Remarks:


・We take precautions in delivering your products as discreetly as possible, however, unexpected incidents may occur. In that case, the incidents will be handled in accordance with Parcel Pro’s Terms & Conditions.

・To verify that your shipment was delivered, an adult’s signature of the recipient will be required at the time of delivery. The courier may ask the recipient to present a personal identification document.

・In cases where the delivered item(s) is incorrect, damaged, missing, or stolen, it is your responsibility to report the incident, submit necessary documents, and keep the original packaging (i.e. parcel boxes, items, guarantee cards, bubble wrap, and labellings) that was delivered until the insurance claim is completed. This information will be transferred to Parcel Pro for investigation. (Note: Data and documents will be kept in accordance with DELTAone Hong Kong’s and Parcel Pro’s privacy policy.)  

・In case of an insurance claim, the reimbursements from Parcel Pro typically take over 3 months to be completed. 


DHL Shipment Remarks: 

・We take precautions in delivering your products as discreetly as possible, however, unexpected incidents may occur. In that case, the incidents will be handled in accordance with DHL’s Terms & Conditions.

・To verify that your shipment was delivered, a signature of the recipient will be required at the time of delivery. The courier may ask the recipient to present a personal identification document.

・In cases where the delivered item(s) is incorrect, damaged, missing, or stolen, it is your responsibility to report the incident, submit necessary documents, and keep the original packaging (i.e. parcel boxes, items, guarantee cards, bubble wrap, and labellings) that was delivered until the insurance claim is completed. This information will be transferred to DHL for investigation. (Note: Data and documents will be kept in accordance with DELTAone Hong Kong’s and DHL’s privacy policy.) 

・In case of an insurance claim, the reimbursements from DHL typically take over 3 months to be completed. 


General Notes:

Please be noted that all the deliveries where applicable shall be made on a best-effort basis, and while DELTAone Hong Kong strives to deliver products on the dates intimated, the actual delivery may take longer than the expected arrival time.

The delivery may take longer time due to inter alia:

  1. Bad weather
  2. Flight delays
  3. Political disruptions
  4. Place of delivery
  5. Other uncontrollable events
  6. Customs clearance

We thank you for your understanding and cooperation in advance.