Migrating online store to Shopify

Dear All Customers of DELTAone Hong Kong

Thank you very much for your continuous support for DELTAone Hong Kong.

DELTAone Hong Kong has been operating its online store on Shopline since March 2018.

We have decided to migrate our online store to Shopify to further improve the service and experience of our customers.

Shopify has become the No.1 eCommerce platform globally, trusted by countless global brands, it provides sophisticated tools and infrastructure to provide the best experience for our customers. We will strive to further improve our services by leveraging Shopify's strengths.

Below is an overview of the online store migration.

About your account

  • If you already have an account with DELTAone Hong Kong, your account will be automatically created on Shopify with the email address you registered to DELTAone.
  • Your password and address information will not be transferred, so please set a new password when you log in for the first time.
  • If your account is not found with the same email address you use for the current website, please contact us or create a new account. 
  • Your purchase information will not be transferred to Shopify, but we will keep it internally to fulfill future requests from our customers. If you need to export your purchase information, please contact us by the end of 2021. 

About orders and shipping

  • All orders placed before the old store was closed will be shipped before the specified delivery date at the time of your purchase.
  • If you have any questions about your order, please contact us as usual at support@deltaone.com.hk with your order number.

Changes of services at the time of launch

  • We have changed our shipping fee and insurance fee structure.  We removed the deposit system and set a flat fee to all areas and countries outside of Hong Kong.
  • In addition to the new fee structure, we start providing free shipping to much wider conditions of orders. Even international customers can enjoy free shipping. Stay tuned. 

If you have any questions, please feel free to reply to this email.

DELTAone Hong Kong